RULES FOR ATTENDING TOURS

1. By purchasing tickets for a theater tour, the tour participant agrees to these rules and undertakes to comply with them.

2. The participant of the tour must comply with the rules of public order and fire safety rules.

3. While in the theater, the participant of the tour must be careful with theatrical property. Material damage caused to the theater is collected from the perpetrators in accordance with the procedure established by the legislation of Ukraine.

4. In case of loss of personal belongings, you must contact the administrator on duty.

5. Money for previously sold tickets is returned at the request of the tour participant no later than one hour before the start of the tour.

6. In all cases of ticket refund, except for cases due to the fault of the theater, the tour participant pays a service fee (commission). The commission fee is 12.5% of the ticket price.

7. In case of tour cancellation, the theater refunds the money for the purchased tickets in full.

8. In case of loss of tickets or their significant damage, the party in question is not allowed on the tour, duplicate tickets will not be issued, and the cost of tickets will not be refunded. The theater administration is not responsible for counterfeit tickets and does not consider claims in this regard.

9. Tours can be attended by children from 6 years old accompanied by adults with a discounted ticket. Retirees, students, and children under the age of 16 can buy tickets for the tour at a discounted price (upon presentation of the relevant certificate).

10. Participant entry to the theater tour on a discounted ticket is subject to the presentation of a ticket and a document entitling them to the discount.

11. Tour participant entry to the theater is carried out exclusively with the group, accompanied by a guide. After the start of the tour, entry is prohibited even with a ticket.

12. During the tour, all means of communication must be switched to vibration mode.

13. Backstage photography without flash is allowed (except for rehearsals, in case of objection from the artists or directors).

14. Tours are conducted in Ukrainian. To conduct a tour in another language, an individual order is required by phone. (044) 234 75 32.

15. It is prohibited to enter the theater premises for evening tours in sportswear or beachwear.

16. Entrance to the theater is prohibited:

- with drinks and food

- while intoxicated

- with weapons, fragrant, flammable, explosive, poisonous, radioactive substances, piercing and cutting objects, pyrotechnics

- with suitcases

- with animals

17. According to the Law of Ukraine "On Prohibition of Smoking in Public Places" (dated 16.12.2012) smoking in the theater is strictly prohibited.

18. Visitors who violate the established rules are not allowed to participate in the tour and must leave the theater without reimbursement.

19. Complaints and suggestions are accepted by phone (044) 234 71 65.